Privacy Policy & SMS Terms

Effective Date: September 3, 2026

Last Updated: September 3, 2026

1. Confidentiality & Privacy

All personal, medical, and educational information shared with Khaila Academy is kept strictly confidential in accordance with applicable federal and Florida state privacy laws, including protections related to educational records and health information connected to our Prescribed Pediatric Extended Care (PPEC) services.

We do not sell, trade, or share your identifiable information, including phone numbers provided for SMS consent, with third parties for marketing purposes. Student and family records are securely stored and only accessed by authorized personnel involved in enrollment, care, or billing.

Khaila Academy is committed to maintaining the privacy and confidentiality of every family we serve, across all of our programs, including private school enrollment, PPEC medical daycare, and Step Up For Students scholarship administration.

We do not share your private information, including enrollment records, clinical documentation, or contact details, without your written consent, except as required by law or in situations involving the safety of a child or others.

If you have any questions about how your information is protected, please contact our office directly.

2. Information We Collect

We may collect the following types of information when your family engages with our programs:

  • Name, phone number, email, and address
  • Insurance, Medicaid, and billing information
  • Enrollment forms, health history, and physician orders
  • Step Up For Students scholarship documentation, where applicable
  • Communication preferences (e.g., email, SMS)
  • Attendance and service usage records

3. How We Use This Information

We use the information collected solely to:

  • Process enrollment and scholarship applications
  • Schedule and manage appointments and attendance
  • Send reminders and follow-ups
  • Coordinate PPEC medical daycare services and prior authorizations
  • Process payments and handle billing inquiries
  • Communicate program updates, when applicable

4. SMS Terms & Conditions

By consenting to SMS communications, you agree to the following terms:

4.1 SMS Consent

Phone numbers submitted via online forms, enrollment paperwork, or verbally during communication with Khaila Academy may be used to send SMS messages only for purposes directly related to your family's inquiry, enrollment, or care. These phone numbers will not be shared with third-party or affiliate companies for marketing purposes.

4.2 Types of SMS Communications

If you opt in to receive text messages, Khaila Academy may send:

  • Appointment and attendance reminders
  • Enrollment and scholarship follow-ups
  • Billing and payment-related messages
  • Program updates and school announcements
  • Occasional updates about service availability

4.3 Message Frequency

You may receive up to 2 to 3 messages per week, depending on your family's schedule or billing activity. Frequency may vary.

4.4 Carrier Fees

Standard message and data rates may apply, based on your mobile service provider.

4.5 Opt-In Methods

You may opt in to SMS communications by:

  • Verbally agreeing during enrollment or a visit to our facility
  • Checking the SMS consent box on our online or paper forms
  • Submitting your phone number via our secure inquiry form

4.6 Opt-Out / Unsubscribe

You may opt out of SMS messages at any time by:

  • Replying "STOP" to any text message
  • Contacting our office directly to request removal

4.7 Help & Support

For assistance with SMS services:

  • Reply "HELP" to any message
  • Call: +1 (786) 386-1475
  • Visit: www.khailaacademy.com

4.8 Standard Disclosures

  • Message frequency may vary by user
  • Message and data rates may apply
  • Reply "STOP" to unsubscribe
  • Reply "HELP" for assistance
  • View our Privacy Policy and Terms of Service for full details

4.9 Required Compliance Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Any Questions or Concerns

Contact us using the information below for any inquiries regarding these Terms.

  • Website: www.khailaacademy.com
  • Phone: +1 (786) 386-1475
  • Email: [email protected]
  • Address: 16101 NW 22nd Ave, Opa-locka, FL 33054